Customer Support
For help on support related issues, please submit a ticket via our Community Portal.
(Note: your support username and password are different from your iTrade product account. Account creation is available during ticket creation).
The Customer Experience Team is available:
Monday – Friday, 6:00am – 5:00pm Pacific Standard Time
After Hours Emergency support is available for a Severity Level 1 or 2 outages only as defined in your Service Level Agreement, please click here for definitions.
Note: All Severity Level 1 and 2 cases should be reported via the telephone to ensure immediate attention.
Support Holiday Schedule:
January 2 – New Year’s Day (observed)
January 16 – Martin Luther King Jr. Day
May 29 – Memorial Day
June 19 – Juneteenth
July 4 – Independence Day
September 2 – Labor Day
November 28 – Thanksgiving Day
November 29 – Day After Thanksgiving
December 25 – Christmas Day
December 26 – Day After Christmas
January 1 – New Year’s Day